Refund Policy

Last updated: September 2026

At Rosavyn, customer satisfaction is important to us. This Refund Policy explains our return and refund process for purchases made through our website.

Return Eligibility

We accept return requests within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The product must include original packaging when applicable

• Proof of purchase or order information is required

Items that have been used, damaged, or altered may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene and safety considerations, including:

• Products that have been opened or used

• Items without original packaging

• Products returned after the return period

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

Return Process

To request a return, please contact us with:

• Your order number

• The email address used for your purchase

• Reason for the return

• Supporting photos if the item arrives damaged or incorrect

Our customer support team will review your request and provide return instructions if approved.

Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

• Refunds will be processed to the original payment method

• Processing times may vary depending on your payment provider

• Shipping fees may not be refundable unless required by applicable law

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Order number

• Description of the issue

• Photos showing the condition of the item

We will review the information and assist with an appropriate solution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

Exchanges

At this time, we handle exchanges on a case-by-case basis.

Please contact our support team for assistance with exchange requests.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email:
support@rosavyn.com

Company Name: Zhangjiakou Runmu Network Technology Co., Ltd.
Company Address: Room 204, Unit 2, Building 26, Tianhe Junceng Community, No. 80 Cier Mountain Street, Qiaoxi District, Zhangjiakou City, Hebei Province, China
Contact Information: +86 18220548969

The Rosavyn.com website and domain are owned and operated by Zhangjiakou Runmu Network Technology Co., Ltd.